Author: Laura Sukorokoff

I’ve known for a long time now of the transformative power, on workplace culture, of training managers. Now, there’s research linking the power of managers, good or bad, to affect mental health.

If you’re a manager, you’re stuck in the middle—somewhere between senior leaders, employees who report to you (and maybe some that report to others), and customers. You have responsibility for, seemingly, everything, but sometimes limited decision-making authority.

Back in the day, I worked as the Pepsi Taste Challenge girl. Do you remember that? If you do, you’re kind of dating yourself (or does it still go on? maybe it does🤔).

Customer service is how your company interacts with its customers—how they’re treated, how problems are solved for them, and how they’re considered in processes and systems. It’s the front line response to customer needs and is the key factor in...

At the start of the year, I resolved to get more organized. I watched a whole bunch of YouTube videos about how to tidy up your Tupperware (did it – yay!), clean out your laundry room (did that too –...

In my work, I’m privileged to meet and work with some pretty amazing people. These leaders truly care about making themselves better leaders of people, and not doers of tasks. They’re already pretty proficient in the day to day of...

Ah… December—the most wonderful time of the year (or so the song says). For some of us, business slows down a bit in December.

Mark Twain once said “If it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”

Poor managers. And I’m not rolling my eyes as I type this—I truly believe managers have a tough job in leading people. One of the toughest things they have to do is leading their team members through conflict.

It’s hard to be a leader. In times of pressure (which seems to be all the time, lately) it’s even harder. Yet, these are the times that employees need leaders to step up the most.