Soft Skills Training for New Leaders
Your technicians work hard every day and excel at what they do. Some of them are ready to take on a new role – leading a team.
They may have strong technical skills, but do they have the people leadership skills they need? Research tells us they probably don’t.
Only 1 in 10 managers has the natural talent to effectively manage others. That means anyone moving into people leadership needs help and support to make the transition.
Taking Charge - New Leader
Taking Charge – New Leader is designed to help field service professionals grow and develop into people leaders.
85% of new managers receive no training before stepping into the role, As a result, they struggle because they lack the skills to be effective. Ultimately, team morale declines and work suffers. For the field service professional, the Taking Charge – New Leader approach provides leadership skills that will allow them to make the move from peer to boss and step into their potential.
This workshop will offer hands-on activities, opportunity for discussion and idea sharing, as well as reflection and true skills assessment. We’ll cover such topics as:
- Moving from peer to boss
- Managing people
- Giving quality feedback
- Delegating effectively
- Introduction to the one on one conversation
- Coaching and support