Author: Laura Sukorokoff

We often talk about the technician’s role in providing great service. But what about beyond that? It’s not enough for a field service technician to do right by the customer. Providing truly great service goes beyond that, all the way...

Heard that one before? Probably something your mom said to you, research backs that up. In the 1960s, a famous study was done by Dr. Albert Mehrabian and his team which looked at face to face communication. In this study,...

There’s an epidemic of bad people leadership out there, but it’s something that can be changed. Through caring, consideration, and communication.

Communication is really important to employees. Like, really important. So often we leave our employees in the dark. We leave them to their own devices, unless something bad happens and then we “deal with it”. Often, the only time employees...

Soft skills… Why are they called ‘soft’ skills when they are so darned hard to learn? And when they have an impact on business that is anything but fluffy?