Insights & Ideas

Customer service is how your company interacts with its customers—how they’re treated, how problems are solved for them, and how they’re considered in processes and systems. It’s the front line response to customer needs and is the key factor in...

At the start of the year, I resolved to get more organized. I watched a whole bunch of YouTube videos about how to tidy up your Tupperware (did it – yay!), clean out your laundry room (did that too –...

In my work, I’m privileged to meet and work with some pretty amazing people. These leaders truly care about making themselves better leaders of people, and not doers of tasks. They’re already pretty proficient in the day to day of...

Ah… December—the most wonderful time of the year (or so the song says). For some of us, business slows down a bit in December.

Mark Twain once said “If it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”

Poor managers. And I’m not rolling my eyes as I type this—I truly believe managers have a tough job in leading people. One of the toughest things they have to do is leading their team members through conflict.

It’s hard to be a leader. In times of pressure (which seems to be all the time, lately) it’s even harder. Yet, these are the times that employees need leaders to step up the most.

We often talk about the technician’s role in providing great service. But what about beyond that? It’s not enough for a field service technician to do right by the customer. Providing truly great service goes beyond that, all the way...

Heard that one before? Probably something your mom said to you, research backs that up. In the 1960s, a famous study was done by Dr. Albert Mehrabian and his team which looked at face to face communication. In this study,...

There’s an epidemic of bad people leadership out there, but it’s something that can be changed. Through caring, consideration, and communication.