Insights & Ideas Archives - Page 5 of 5

This is where we share our thoughts on leadership, management, and employee development. We write about our own thoughts and share the insights of others (sometimes in the same blog!). Please share your comments with us. Whether you agree, disagree, want to discuss further—whatever. We learn and get stronger when we share ideas and resources.

5 Key New Year’s Resolutions for People Leaders

Insights & Ideas

5 Key New Year’s Resolutions for People Leaders

In my work, I’m privileged to meet and work with some pretty amazing people. These leaders truly care about making themselves better leaders of people, and not doers of tasks. They’re already pretty proficient in the day to day of...

January 17, 2023

It’s The Most Wonderful Time of the Year… for Reflection

Insights & Ideas

It’s The Most Wonderful Time of the Year… for Reflection

Ah… December—the most wonderful time of the year (or so the song says). For some of us, business slows down a bit in December.

November 29, 2022

6 Time Management Techniques to Help You Eat That Frog!

Insights & Ideas

6 Time Management Techniques to Help You Eat That Frog!

Mark Twain once said “If it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”

November 22, 2022

Conflict Isn’t a Threat. It’s An Opportunity to Learn.

Insights & Ideas

Conflict Isn’t a Threat. It’s An Opportunity to Learn.

Poor managers. And I’m not rolling my eyes as I type this—I truly believe managers have a tough job in leading people. One of the toughest things they have to do is leading their team members through conflict.

November 14, 2022

Leading Under Pressure is Hard. Here’s What to Do.

Insights & Ideas

Leading Under Pressure is Hard. Here’s What to Do.

It’s hard to be a leader. In times of pressure (which seems to be all the time, lately) it’s even harder. Yet, these are the times that employees need leaders to step up the most.

November 8, 2022

The Manager’s Role in Going Beyond Great Service

Insights & Ideas

The Manager’s Role in Going Beyond Great Service

We often talk about the technician’s role in providing great service. But what about beyond that? It’s not enough for a field service technician to do right by the customer. Providing truly great service goes beyond that, all the way...

September 26, 2022

“It’s Not What You Say, It’s HOW You Say It.”

Insights & Ideas

“It’s Not What You Say, It’s HOW You Say It.”

Heard that one before? Probably something your mom said to you, research backs that up. In the 1960s, a famous study was done by Dr. Albert Mehrabian and his team which looked at face to face communication. In this study,...

August 31, 2022

Communication Problems with Your Employees? Maybe It’s You!

Insights & Ideas

Communication Problems with Your Employees? Maybe It’s You!

There’s an epidemic of bad people leadership out there, but it’s something that can be changed. Through caring, consideration, and communication.

July 27, 2022

Managers Are Afraid to Communicate. Get Over It!

Insights & Ideas

Managers Are Afraid to Communicate. Get Over It!

Communication is really important to employees. Like, really important. So often we leave our employees in the dark. We leave them to their own devices, unless something bad happens and then we “deal with it”. Often, the only time employees...

July 4, 2022

Soft Skills Have an Impact That Is Anything But Fluffy

Insights & Ideas

Soft Skills Have an Impact That Is Anything But Fluffy

Soft skills… Why are they called ‘soft’ skills when they are so darned hard to learn? And when they have an impact on business that is anything but fluffy?

June 2, 2022

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Insights & Ideas

5 Key New Year’s Resolutions for People Leaders

It’s The Most Wonderful Time of the Year… for Reflection

6 Time Management Techniques to Help You Eat That Frog!

Conflict Isn’t a Threat. It’s An Opportunity to Learn.

Leading Under Pressure is Hard. Here’s What to Do.

The Manager’s Role in Going Beyond Great Service

“It’s Not What You Say, It’s HOW You Say It.”

Communication Problems with Your Employees? Maybe It’s You!

Managers Are Afraid to Communicate. Get Over It!

Soft Skills Have an Impact That Is Anything But Fluffy

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