Building Successful Teams, from the Leader Up
The development of teams and integrating teamwork into the corporate structure is a hugely popular movement for companies across all industries.
This is where we share our thoughts on leadership, management, and employee development. We write about our own thoughts and share the insights of others (sometimes in the same blog!). Please share your comments with us. Whether you agree, disagree, want to discuss further—whatever. We learn and get stronger when we share ideas and resources.
Employee Disengagement: What is it and why do leaders need to fix it?
When employees are engaged, it’s easy to see the values and vision of their organization shining through their contributions, innovations, and dedication to their team. Clearly, these are very desirable traits to have in an employee.
Talking Through It: What is Performance Management?
When I look up the definition of performance management, I get a lot of things that sound like this: Performance management is defined as the process of continuous communication and feedback between a manager and employee towards the achievement of...
Make Diversity More Than A Goal
Inclusion and diversity have been topics of increasing importance across all industries for as long as I can remember.
Building an Inclusive Culture
An inclusive culture is one where everyone feels values and respected as a person. I’ve put the emphasis on that word, everyone, because an inclusive culture is one that includes everyone, regardless of gender, age, ethnicity, ability, religion, etc.
The Manager’s Role in Psychological Safety and Mental Health
I’ve known for a long time now of the transformative power, on workplace culture, of training managers. Now, there’s research linking the power of managers, good or bad, to affect mental health.
Being a Manager Can Really Suck. But It Doesn’t Have To.
If you’re a manager, you’re stuck in the middle—somewhere between senior leaders, employees who report to you (and maybe some that report to others), and customers. You have responsibility for, seemingly, everything, but sometimes limited decision-making authority.
Want to Keep Your Technicians? Develop Connection and Relationships!
Back in the day, I worked as the Pepsi Taste Challenge girl. Do you remember that? If you do, you’re kind of dating yourself (or does it still go on? maybe it does🤔).
4 Reasons to Show Your Customers Some Love
Customer service is how your company interacts with its customers—how they’re treated, how problems are solved for them, and how they’re considered in processes and systems. It’s the front line response to customer needs and is the key factor in...
Get Organized AND Tackle 3 Big Trades Issues
At the start of the year, I resolved to get more organized. I watched a whole bunch of YouTube videos about how to tidy up your Tupperware (did it – yay!), clean out your laundry room (did that too –...