This is where we share our thoughts on leadership, management, and employee development. We write about our own thoughts and share the insights of others (sometimes in the same blog!). Please share your comments with us. Whether you agree, disagree, want to discuss further—whatever. We learn and get stronger when we share ideas and resources.
Mark Twain once said “If it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”
Poor managers. And I’m not rolling my eyes as I type this—I truly believe managers have a tough job in leading people. One of the toughest things they have to do is leading their team members through conflict.
It’s hard to be a leader. In times of pressure (which seems to be all the time, lately) it’s even harder. Yet, these are the times that employees need leaders to step up the most.
We often talk about the technician’s role in providing great service. But what about beyond that? It’s not enough for a field service technician to do right by the customer. Providing truly great service goes beyond that, all the way...
Heard that one before? Probably something your mom said to you, research backs that up. In the 1960s, a famous study was done by Dr. Albert Mehrabian and his team which looked at face to face communication. In this study,...
Communication is really important to employees. Like, really important. So often we leave our employees in the dark. We leave them to their own devices, unless something bad happens and then we “deal with it”. Often, the only time employees...
Soft skills… Why are they called ‘soft’ skills when they are so darned hard to learn? And when they have an impact on business that is anything but fluffy?